top of page

List of Professional Services

 专业服务列表

Human Capital Management

Managing Internal Environment (Human Capital Development)

- Develop strategic HR practices in line with organization goals & objectives.

- Develop Processes in Managing Culture Differences

- Develop Procedures & Practice in Expatriate and Repatriate Programs

- Develop Family-Friendly Policies to enhance Employee Relations

Assessing Work & Work Outcomes (HR Processes)

- Analysis and develop productive work-flow.

- Develop Job Analysis, Job Description and Job Specification of all individual workers

- Assist in formulating individual Key Performance Indices(KPI)

- Develop 360 degree Performance Management Procedures & Appraisal

- Act as Independent Party to conduct HR audit

- Provide professional advice and methodology in upgrading HR performance.

- Act as Independent Party to conduct Employee Opinion Surveys

- Provide advisory services on acquiring HRMS / technology to improve productivity

- Review & Improvise existing HR Practices

Acquiring Human Resources (Talent Pre-Acquisition Assessment)

Act as Independent Party to conduct Psychometric Tests for selecting and short listing of candidates for employment, promotion and special projects.

Developing Human Resources (Learning & Development)

- Conduct companywide Training Needs Analysis

- Develop and recommend Total Companywide Training Plans

- Provide training such as customer service, marketing strategies, HRM-related topics, etc.

- Provide professional advice & guidance in helping companies to identify & develop procedures & process in Career Planning

- Developing motivational tools to encourage higher productivity

Compensating Human Resources (Comp. & Ben.)

- Provide research & analytical data on Wages, Compensation & Benefits and any other related HR issues

- Conduct local & regional competitive exercises such as Wages & Benefits Surveys, Health & Safety Assessments, etc.

Collective Bargaining and Labor Relations (Union Matters)

- Drafting of Local and Regional Employment Contract

- Drafting of Collective Agreement and providing support to management in negotiation

- Conduct independent Health and Safety checks at workplace

人力资本管理 

内部环境管理（人力资本开发）

  • 开发符合组织目标的战略性人力资源实践。
  • 开发管理文化差异的流程
  • 制定出国和返国计划的程序和实践
  • 制定家庭友好政策以加强员工关系

评估工作和工作成果（人力资源流程）

  • 分析和开发生产性工作流程。
  • 为所有工人制定工作分析，工作描述和工作规格
  • 协助制定个人关键绩效指标（KPI）
  • 制定360度绩效管理程序和评估
  • 担任独立顾问进行人力资源审计
  • 提供专业建议和方法以提升人力资源工作绩效。
  • 担任独立评估者进行员工意见调查
  • 提供有关人力资源管理系统 /技术提高生产力的咨询服务
  • 审查和改进现有的人力资源实践

人才评估与聘请 

  • 担任独立顾问进行工作心理测验
  • 甄选和列出就业晋升和特殊项目的候选人 

发展人力资源（学习与工作发展）

  • 进行全面公司培训需求分析
  • 制定并推荐公司整体培训计划
  • 提供培训，例如客户服务，营销策略，以及人力资源管理系统相关的问题等
  • 提供专业建议和指导，以帮助公司确定和制定职业规划中的程序和流程
  • 开发激励性工具以便鼓励更高的生产率

工资与福利 （人力资源成本管理）

  • 研究薪酬和福利以及任何其他相关人力资源成本问题和分析数据
  • 进行本地和区域工资与福利调查，工作场所健康与安全评估等。

集体谈判和劳资关系（工会事项）

  • 起草地方和区域就业合同
  • 起草集体协议并在谈判中为管理层提供支持
  • 在工作场所进行独立的健康与安全检查

Moving towards Customer Service Excellence

Customer Service Survey

Develop and conduct public survey thru paper &/or e-survey   

Competitors Service Survey

Develop and conduct mystery shopper survey on client selected competitors.

Mystery Shopper

Provide mystery shoppers to assess client’s customers’ perspective of the employee attitude, general service provided, and the overall image of the company.

Service Quality Standards Manual (SOP)

Develop and implement according to client’s requirements.

Design a set of measurement mechanisms

That support Quality Service as part of Key Performance Indicators

Service Standards Audit & Report

Assess based on the company’s Service Standard Policies and Procedures.

Training Program

Customized Training Program that focus on weaknesses in customer service found in audits and feedback.

Leadership Training

Customized leadership training programs to upgrade the skills and competency of client’s management team & service leaders.

Mentoring

Provide leadership mentoring and counselling service to customer service managers.

迈向卓越的客户服务

客户服务调查

通过纸质或电子调查开展并进行公众调查

竞争对手服务调查

针对客户选定的竞争对手开展并进行神秘购物者调查

神秘购物者

提供神秘的购物者，以评估客户对员工态度，所提供的一般服务以及公司整体形象的看法

服务标准审核与报告

根据公司的服务标准政策和程序进行评估

培训计划

定制培训计划，重点关注审计和反馈中发现的客户服务方面的弱点

领导力训练

定制的领导力培训计划可提升客户管理团队和服务主管的技能和能力

指导

为客户服务经理提供领导指导和咨询服务

Hospitality

Our services focused on our areas of expertise, where we know we can add significant value.

Asset Management

We act on behalf of owners of hotel assets to ensure all aspects of our relationship with the operator are optimized to drive the maximum return on investment in line with the stated investment requirements. Acting for corporate and individual hoteliers, we focus on challenging assets that require turnaround solutions and assist with portfolio planning to maximize returns on capital employed.

Hotel Management

Manage hotels on behalf of the investors in hotel real estate, whose primary objective is to maximize overall ROI. We are entirely independent of any hotel brands and will leverage maximum value from the selected brand partner, regardless of its location, size or style of the property.

酒店管理

我们的服务专注于我们的专业领域，我们知道我们可以为您带来巨大的价值。

资产管理

我们代表酒店资产所有者采取行动，以确保我们与运营商之间的关系的各个方面都得到优化，以根据规定的投资要求实现最大的投资回报。 我们为公司和个人酒店经营者提供服务，专注于需要周转解决方案的具有挑战性的资产，并协助进行投资组合规划，以最大限度地利用已用资本回报率。

酒店管理代表

酒店房地产投资商管理酒店，其主要目标是最大程度地提高整体投资回报率。 我们完全独立于任何酒店品牌，并且将利用所选品牌合作伙伴的最大价值，无论其位置，大小或酒店风格如何。

Hotel Operations 酒店营运

Briefly, we provide the following services:

简要地说，我们提供以下服务：

Hotel Positioning 酒店定位

  • Market research 市场调研
  • Hotel positioning 酒店定位
  • Brand recommendation 品牌筛选
  • Room configuration 房间配置
  • F&B concept 餐饮概念
  • Banquet Facilities 宴会设施

Technical Services 前期技术服务

  • Space planning 平面规划
  • Room configuration 房型规划
  • F&B concept 餐饮概念
  • Banquet Facilities 宴会设施
  • Review design layouts – Interior, MEP, IT, kitchen, laundry, lighting, landscaping, signage & artwork 图纸审核—室内设计，机电、弱电、厨房、洗衣房、灯光、园林、标志和艺术品
  • Mock-up room inspection 样板房检查
  • Periodic site inspection 定期的工地检查
  • Attend project meetings 参与项目会议

System Design 系统设计

  • MEP Systems Design 机电系统设计
  • ULV and IT Design 弱电系统设计
  • Interior Design 室内设计
  • Kitchen Design 厨房设计
  • Laundry Design 洗衣房设计
  • Lighting Design 灯光设计

Pre-Opening 开业筹备

  • Hiring of hotel staff 酒店员工招聘
  • Training of staff 员工培训
  • Purchasing of OE items 采购营运用品
  • Marketing and promotion plan 市场和推广计划
  • Assist owner to acquire required licenses and permits 协助业主取得各种营运所需证照
  • P/L projection 制定财务预算
  • Taking over of hotel facilities 酒店设施接管
  • Trail run of hotel operations 酒店试运营
bottom of page