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Consultants & Associate Partners' Profile

Michael Giam - Principal Consultant (Asia Pacific)

MBA, GDBA, ACTA, IHRP-SP, MBTI-Accredited

Michael Giam is an international business professional with more than 30 years of senior management experience working in highly complex and cross-cultural business environments. Michael's international breadth of experience spans both in public institutions and private corporations; focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals for clients and companies he worked for.

Michael is specialized in Change Management, Corporate Development, Customer Service Excellence Audits & Training, Corporate HR, restructuring and governance.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management (Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Professional Achievements

Project Roles:

As SkillsFuture Mentor appointed by Enterprise Singapore for local SMEs, Michael provide HR mentoring services to Enterprise Singapore selected SMEs’ bosses in the areas of strategic business plans & human capital development. He also provide the support for local businesses’ who are keen and interested to pursue regional and global expansion.

As an External Assessor & Consultant appointed by United Overseas Bank Limited (UOB), developed & Implemented Service Quality Excellence Program for the bank's operations in China. Summary of the project include to conduct a comprehensive research studies on Customer Service, developed and delivered customize training programs, post-evaluation and recommendation for all its China branches’ selected front line & back room employees to support the bank’s goal to improve the quality of customer service and satisfaction.

The objective of the project:

  • Conduct and analyse the data from customer satisfaction survey to determine the current level of service the branches are providing.
  • Conduct Service Standards Audit to understand the employees’ level of understanding and conformity to the policies and procedures mentioned in the Service Standard Manual when they served the customers. It also determined the level of consistent and conscientious approach the staff has in customer care.
  • Conduct Mystery Shopper to identify areas with sub-service quality and make recommendation on improvements. It based from the customer's perspective in terms of employee attitude, general service provided, and the overall image of the bank which is crucial for the bank to view itself from the customer's perspective to ensure it is delivering the quality of service as promised by the bank’s Mission Statement.
  • Based on the research findings to develop and conduct appropriate training program(s) to change the attitudes and behaviors required, teach important customer service skills, improve employee morale and encourage teamwork in the workplace.
  • Conduct post-training evaluation and audit to determine whether the employees have put what was learnt into practice.
  • Make recommendations to incorporate customer service excellence into the culture.

The project involved some 11 cities with 17 branches in China. It was divided in 2 phases which commenced in April 2014 and completed in Sept 2015.

Consulting Roles:

Revamping the Human Resource in an international re-branded hotel in Singapore

The hotel management consulted Affiliate Michael for:

  • Areas of Improvements in the Human Resources Department.
  • Identifying, assessing and interviewing potential candidates for the Human Resources Director position.
  • Day-to-day work of the department.
  • Gradually expanded the scope of each HR Specialist role and responsibilities to streamline resources.
  • Conducted department-audit to ensure all legal compliance are in order.
  • Developed and implemented a comprehensive Human Resources strategic plan.
  • Reviewed and updated all Policies & Procedures.
  • Finalized the salary survey and make recommendations to management for the whole hotel employees.
  • Implemented a structured Employee Communication Clinic for regular dialogue sessions with the staff.
  • Reviewed the Standard Operating Procedure for HRMS and Human Resources responsibilities. • Implemented the ‘first 12 months on-boarding structure” induction training with quarterly review.
  • Implemented Total Training Plan for the hotel.

Projected was divided into 2 phases commenced in Sept 2014 and completed in May 2015.

Operations Roles:

Chinese developer in Tianjin collaborating with the Chinese government on a resort city development project in Cambodia Coast Tourism Zone. Michael was appointed as the Owner’s Representative to:

  • Source for an established and reputable Hotel Management Company to operate and manage an 18-hole golf club.
  • Source for Hotel Management Companies to operate and manage several Design and Build 5-star resort hotel properties.
  • Source for international Casino Management Companies to operate and manage several casinos.
  • Source for international Real-Estate Companies to market high-end beachfront golf resort/vacation homes.
  • Source for Retirement Homes Developers to develop and market high-end exclusive retirement homes.
  • To provide soft-skills and management training for client’s management team.

Adjunct Faculty & Trainer’s Roles:

Appointed by the following government & private institution bodies as their Associate Lecturer, Assessor & Trainer to facilitate the following courses and training programs to students / participants:

Institution: HRSingapore Pte Ltd

  • Hong Kong Labor Ordinances 
  • China Labour Law
  • CHRP – Module 5: Change Management
  • CHRM - Module 5: HR Competences
  • CHRM – Module 8: HR Metrics and Measurement
  • CHRS – Evaluating Training Effectiveness
  • Handling Difficult People @ Work 

Institution: Singapore Polytechnic (PACE Academy) - Professional & Adult Continuing Education

  • Effective Negotiation Skills (Businesses & Personal Matters)

Institution: Absolute Kinetics Consultancy Pte Ltd (AKC)

  • Certificate of Employment Intermediates (CEI) under Ministry of Manpower for Employment Agencies Personnel of Comprehensive EA Licencing requirements.

Institution: Singapore Polytechnic – (School of Business)

  • Law Relating to Logistics Management (Maritime Law)
  • Human Resource Management - Supply Chain Management
  • Advance Diploma in Marketing Management

Institution: Institute of Technical Education (ITE – Singapore)

  • BEST Program (Basic English Training for Adult learners)

Institution: Institute of Shipping Management Pte Ltd

  • Diploma Maritime Law - Principles of Multi-Modal Transportation and Logistics Management
  • Import & Export Procedures & Documentation
  • Human Resources Management

Institution: Thames Business School

  • Certificate in Marketing (Advanced Level) - under CIM(UK)
  • Advance Diploma in Training Skill Development & Practice - UMST*
  • Advance Diploma in Strategic Employee Relations - UMST*
  • Strategic HR Management - UMST*

(UMST* = University of Manchester in Science & Technology - UK)

Institution: Auston Commercial School - For Bachelor of Science in Business Administration (UWS*) program:

  • HR Management - Marketing Management
  • Organizational Behavior

(UWS* = University of Western Sydney – Australia)

Institution: EducAsia Inc. – USA [offsite & online training]

  • Principles of Great Enduring Companies
  • Vision Building
  • Managing Human Performance & Motivation
  • Managing Diverse Interactions & Groups

Roles & Responsibilities:

  • Sourced appropriate course materials to support variety of student learning needs and styles.
  • Delivered in-depth instruction in various topics, including application of computer technologies and successful business operations for real-world learning scenarios.
  • Documented student assignments, attendance and test scores in online reporting systems.

Appointments:

Principal Consultant, Global Consulting Associates, Singapore (Previously known as MG Consulting Associates)

NOV 2015 – PRESENT

Managing Director, MG Consulting Associates, Singapore

Oct 2014 – Oct 2015

Director of Operations, Society of Petroleum Engineers, Kuala Lumpur Malaysia

Aug 2013 – Jul 2014

Director (Human Resources), Renaissance Tianjin Lakeview Hotel & Lakeview, Tianjin-Marriott Executive Apartment, Tianjin, China

Jan 2010 – Jan 2012

Senior VP (Human Resource), Melco China Resorts (Holdings) Ltd, BEIJING, China

Apr 2008 – Oct 2009

Director (Human Resources), China Hotel by Marriott, Guangzhou, China

Jun 2007 – Aug 2008

Director (HR), Renaissance Shanghai Pudong Hotel, Shanghai, China

May 2006 – May 2007

Corporate Director (Human Resources), Millennium & Copthorne International Limited & the Orchard Hotel, Singapore

Jan 2003 – Apr 2004

Regional HR Manager, IDC Asia Pacific (Singapore)

Apr 2000 – Mar 2003

Manager (Quality & Safety Management) /Senior HR Executive, CWT Distribution Limited, Singapore

APR 1998 – MAR 2000

Affiliate & Member:

  • Member, Singapore Chinese Chamber of Commerce & Industry (SCCCI)
  • Member, Workforce Advancement Federation (WAF)
  • SkillsFuture Mentor, Enterprise Singapore
  • Affiliate of ICG, International Consulting Group (ICG)
  • Member, UWS Alumni Association
  • Senior Professional Member, Institute of Human Resource Professionals (IHRP) 

个人摘要

迈克尔（严纬珉）MBA, GDBA, IHRP-SP, ACTA, MBTI-Accredited 是一位国际商务专业人士，在高度复杂和跨文化的业务环境中拥有数十年的高级管理经验。迈克尔的国际经验涵盖公共机构和私人公司。主要专注于业务基础知识和人力资本，以便为他所服务的客户和公司建立清晰且可实现的战略业务目标。

迈克尔专长于变更管理，企业发展，卓越的客户服务审计与培训，企业人力资源，重组与治理。

迈克尔一直对培养下一代人才和领导者感兴趣。自1995年以来， 迈克尔 一直担任本地和外国几所大学以及一些成人学习机构的兼职教授，其主题包括人力资源管理（教练与咨询，商务合同与海事法，组织行为，客户服务培训等）。

专业/成就

项目工作

（一）作为新加坡企业发展局为本地中小型企业任命的SkillsFuture导师，迈克尔为新加坡企业发展局选定的中小型企业老板提供人力资源指导服务。同时，他还为渴望进行区域和全球扩张的本地企业提供支持。

（二）作为大华银行有限公司（UOB）任命的外部评估师和顾问，该银行在中国的业务制定并实施了卓越服务质量计划。该项目的摘要包括对客户服务进行全面的研究研究，制定并提供定制培训计划，为其所有17家中国分行的选定前线和后勤员工提供评估，培训与建议，以支持该银行提高银行服务质量的目标。 客户服务与满意度。

该项目的目标：

  • 进行和分析来自客户满意度调查数据，以确定分支机构当前提供的服务水平。
  • 进行服务标准审核，以了解员工在为客户提供服务时对服务标准手册中提到的政策和程序的理解程度和遵守程度。 它还确定了员工在客户服务方面所采取的始终如一的认真态度。
  • 进行“神秘购物者”活动，以识别具有子服务质量的区域并提出改进建议。 它从客户的角度出发，基于员工的态度，提供的一般服务以及银行的整体形象，这对于银行从客户的角度看待自身以确保其交付银行承诺的服务质量至关重要。
  • 使命宣言。根据研究结果制定并实施适当的培训计划，以改变所需的态度和行为，传授重要的客户服务技能，提高员工士气并鼓励工作场所的团队合作。
  • 进行培训后评估和审核，以确定员工是否将所学知识付诸实践。提出建议，以将卓越的客户服务纳入文化之中。

该项目涉及中国11个城市的17个分支机构。 它分为两个阶段，从2014年4月开始，到2015年9月完成。

运营工作

中国天津开发商与中国政府合作开展了柬埔寨海岸旅游区的度假城市开发项目。 迈克尔被任命为业主代表专门负责：

- 找寻并邀请著名有知名的酒店管理公司来合作投资，经营和管理一家18洞高尔夫俱乐部。

- 找寻并邀请国际娱乐场管理公司来合作投资，经营和管理多家赌场与娱乐场所。

- 找寻并邀请房地产公司和养老院开发商来合作投资，经营和管理高端海滨度假屋及休闲老人院。

- 向客户管理团队提供培训，以提高他们在旅游区的技能和服务水平。

作为导师和培训师

2015年至今，由以下政府和私校任命为课程讲师/培训导师：

机构：HRSingapore私人有限公司

  • 香港劳工法与条例
  • 人力资源从业人员证书第5单元：变更管理
  • 人力资源经理证书第8单元：人力资源战略之指标和度量
  • 人力资源证书课程：评估培训效果
  • 非证书课程：处理不同性格的同事以及职员

校院：新加坡理工学院（PACE学院）-专业和成人继续教育

  • 有效的谈判技巧（业务和个人事务）

机构：绝对动力学研究咨询有限公司（AKC）

  • 职业中介入行法律课程（CEI）- 政府发出的职业介绍所全面许可证必需的合格证书。

校院：新加坡理工学院 – (商业学校)

  • 航海物流管理法（海事法）
  • 供应链管理
  • 营销管理 （高级文凭）

机构：技术教育学院（ITE-新加坡）

  • BEST Program (成人学习者的基本英语培训)

机构：航运管理学院私人有限公司

  • 海事法文凭 - 多式联运和物流管理原理
  • 进出口程序和文件
  • 人力资源管理

机构：泰晤士商学院

  • 市场营销高级证书 - 英国皇家营销学院
  • 培训技能开发和实践高级文凭 - 英国曼彻斯特科技大学
  • 战略性员工关系高级文凭 - 英国曼彻斯特科技大学
  • 战略性人力资源管理 - 英国曼彻斯特科技大学

机构：澳斯顿商业学校

西悉尼大学工商管理学士学位（澳大利亚）：

  • 人力资源管理
  • 组织行为

机构：EducAsia Inc. - 美国

作为外聘请的导师/评估者，为与该机构的客户提供课室和在线培训，以下是部分的培训项目：

  • 伟大持久公司的原则
  • 跨国企业愿景建设
  • 管理员工的绩效以动力
  • 管理各种互动和群组

主要职责/任务：

  • 采购适当的课程材料，以支持各种学生的学习需求和风格，并以相关，独特的方式提供内容。
  • 就各种主题提供了深入的指导，包括电脑技术的应用和针对现实学习场景的成功业务运营。
  • 在线报告系统中记录的学生作业，出勤率和考试成绩。

管理经验

十一月2015 到 目前

首席顾问, Global Consulting Associates, Singapore (之前名为 MG Consulting Associates) 

十月2014 – 十月2015

常务董事, MG Consulting Associates, Singapore  

八月2013 至 七月2014

运营总监,Society of Petroleum Engineers, Kuala Lumpur Malaysia

正月2010 – 正月2012

人力资源总监(开业) Renaissance Tianjin Lakeview Hotel & Lakeview, Tianjin-Marriott Executive Apartment, Tianjin, china 

四月2008 至 十月2009

高级副总裁（人力资源）, Melco China Resorts (Holdings) Ltd, Beijing, china 

六月2007 至 八月2008

人力资源总监China Hotel by Marriott, Guangzhou, China 

五月2006 至 五月2007

人力资源总监Renaissance Shanghai Pudong Hotel, Shanghai, China 

正月2003 至 四月2004

人力资源总监, Millennium & Copthorne International Limited & the Orchard Hotel, Singapore 

四月2000 至 三月2003

区域人力资源经理, IDC Asia Pacific (Singapore) 

四月1998 至 三月2000

经理（质量与工业安全管理）/高级人力资源管理, CWT Distribution Limited, Singapore 

Dr Michael Loh - Honorary Advisor

- Advise boards on large scale corporate change initiatives

- 30 years of rich experience in Organization Development

- Published Author

Dr Michael Loh is an acknowledged authority on the psychology of change and a recognized expert on organization development. He is a diplomat of the American Association of Psychotherapists, a life member of The National Psychiatric Association, USA, and member of L’Association Internationale de Psychologie Appliquee as well as a Professional Member of the American Counseling Association. Dr Loh is also a Certified Professional Coach and is a member of the International Association of Coaching. He has been elected to the President’s Council of The American Institute of Management.

Gower, recognized as one of the world’s leading publishers of specialist business and management books and resources has commissioned Dr Loh to write two books on re-engineering. The Straits Times refers to Dr Loh as “Singapore’s re-engineering guru, having been consulted on over 70 projects in Asia since 1986, even before Dr Michael Hammer made re-engineering fashionable.”

Dr Loh is also a Certified Management Consultant. The CMC designation is awarded to those select consultants who have demonstrated a history of effective results for clients, adherence to the Code of Ethics of the Institute of Management Consultants, USA, and knowledge of a range of consulting and professional practice management skills. In addition he has been awarded the designation “Certified Professional Consultant to Management” by The National Bureau of Certified Consultants, USA.

Since 2001 till his retirement in 2011, Dr Loh has worked for IBM as the Executive Consultant for most major IBM consulting projects in Asia involving monumental change: Affin Bank (US$121 million 10-year contract), Bharti Tele-Ventures (contract value estimated to be US$225 to US$275 million for the first 5 years and at least US$700 to US$750 million over 10 years), DBS (US$680 million 10-year contract), Thai Farmers Bank (US$230 million 10-year contract), Malaysia Airlines (US$115 million 10-year contract), Singapore Airlines (US$180 million 7-year contract), Maxis (US$199 million 5-year contract) and several others.

His HR Transformation & Culture Change work with SIA is considered IBM intellectual capital and is a recognized IBM methodology. In 2006 he conducted Change Management training for about 100 senior executives at Philips. Since 2004 he has conducted teambuilding for over 1000 IBM and client personnel. Recently Dr Loh has been involved in a study on the creation of a corporate university for IBM India as well as strategy work for IBM ASEAN following IBM India’s independence from IBM ASEAN. Dr Loh has also created and delivered the following courses for IBM and clients: Creative Thinking, Effective Public Speaking, Managing Conflicts, Excelling at Interpersonal Relationships, Influencing without Coercing, Leading & Managing Change, Beyond Customer Service and Winning at Negotiations. In addition, Dr Loh was very active in IBM Global Sales School as facilitator and call taker.

He was also the only IBMer in the region certified to run Wilson Learning’s Building Relationship Versatility course.

Dr Loh is a very highly rated public speaker, usually receiving the highest rating of all speakers.

While he was in IBM, Dr Loh was known to be the only IBMer who has achieved a Net Satisfaction Index of 98.2%, a feat never attained before by anyone else in IBM globally, a “record” that remains unbroken till today. (NSI is based on participant feedback.) 

Dr Loh has lectured on MBA programs for University of South Australia, University of Western Sydney, University of Hull (UK), Burapha University (Thailand), and University of Luton (UK). His 7th book was published in 2011.

Before IBM, Dr Loh was with IMPAC (VP & Chief Analyst and Chairman of Senior Management, Asia) Hay Group (Director, Strategy & Organizational Effectiveness) and Deloitte Consulting (East Asia Director, Change Leadership.)

Thomas D. Pearce - Senior Associate Partner

Thomas Pearce, alias Tom Pearce is a veteran Human Resource practitioner in the Oil and Gas industry with decades of proven ability to complete complex projects on time and under budget. Reputation for consistently adding value in the areas of leadership development, organizational development, talent management and strategy.  

Tom has a strong history of initiating and piloting development programs for organizations such as Fidelity, EPA, Blockbuster, NASA, Mobil, ARCO and the Society of Petroleum Engineers. History of successes as a coach, facilitator and as a project manager in a number of oil and gas settings with Mobil, ARCO and The Society of Petroleum Engineers. 

HR Career Project Summary and Selected Highlights:

1. Recruitment – Coordinated a variety of targeted recruiting efforts tied to bringing in quality hires quickly and effectively. These included recruitment of roustabouts into both onshore and offshore opportunities in Oklahoma, California, and Louisiana. Other large staffing projects were for Mobil Chemical – 33 hourly hires in 90 days, IT – 20 professionals in two months. Strategic oil and gas staffing included executive level recruits into Operations, Engineering, Finance, IT and Procurement.

2. Organizational Development – Society of Petroleum Engineers – Authored/facilitated a six-month organizational study which created new priorities and matrix structure. Resulted in headcount expansion of 100% plus dramatic growth between 2007 and 2013 which ultimately resulted in a doubling of net income for the organization. 

3. Team Development – Texas Industries – Increased communication, teamwork, and profitability for leadership teams in Production, Finance, HR and IT through effective use of metric based solutions. Led numerous strategic planning and team development sessions to help foster change required by rapidly changing market conditions.

4. Leadership Development – Precision (Marketing Analysis) – Designed and facilitated a one-year leadership development program based on the concept of “leadership at all levels.” Efforts led to renewed organizational commitment, decreased turnover, and organizational expansion. 

5. Executive Coaching Project – Environmental Protection Agency – Led a team of four coaches who worked closely with the top 16 managers of EPA Region Six to develop and execute action plans tied to their 360 feedback over a one year period.

6. Change Management - Certified on the following change management programs:

  • The Leadership Challenge – Jim Kouzes & Barry Posner (Certified Master Trainer 6/14)
  • The Speed of Trust – Stephen M.R. Covey
  • Crucial Conversations – Joseph Kenney & Others
  • Managing & Leading Organizational Transition – William Bridges

In 1996 to 1998, Tom was the Vice President of Human Resources & Administration for ARCO in Shenzhen, China whereby he led a team of twenty-six employees with a budget of $8,000,000 to support the human resource and administration needs of ARCO’s Oil & Gas operation in China but subsequently managed to cut the costs by $1,000,000 in a year.

Developed and executed a program for the top 100 CNOOC Executives in Western Business Practices. Curriculum included a three-day workshop in Shenzhen, China and a two-week program in the US in partnership with SMU and Thunderbird Graduate School of International Management for seventy Chinese execs. Recognized by ARCO’s top executives for program design and execution.

Provided HR & Admin leadership for all ARCO employees in five locations in China – Traveled 50% of the time. Made frequent visits to all locations to ensure alignment with partner (CNOOC) objectives.

Coordinate an emergency evacuation of 60 expatriate families from Jakarta to Singapore due to civil unrest in 1998. Worked with senior management on the ground in Singapore and HQ executive team in Plano to develop emergency policies and procedure under stressful circumstances.

Education

MBA, Fuqua School of Business, Duke University, Durham, NC

BA, College of William & Mary, Williamsburg, VA - Honor Council               

Awards, Recognition & Interests

Recognized by Leadership Excellence magazine as one of the Top Leadership Consulting practices in the country for past seven years (2006 - 2012):

  • Nominated as Volunteer of the Year Finalist by Volunteer Center for City of McKinney (2006)
  • Top Ten Presenter, American Conference of Meeting Planners Convention (out of 120 presenters)
  • Board Chair – Avenues Counseling Center, McKinney, TX (board membership for six years)
  • Board Chair – Serenity High (Recovery High School), McKinney, TX (four years)
  • Past Acting Board Chair/Board Vice Chair – Crape Myrtle Trails of McKinney, McKinney, TX (six years)
  • Board Member – American Red Cross (three years) and McKinney Family YMCA (six years)
  • Volunteer presenter on The Mission of Leadership for The Center for Nonprofit Management (8 years)
  • Guest lecturer for SMU, TCU, UNT, and Thunderbird, American Graduate School of Management
  • Named Father of the Year finalist by McKinney Family YMCA (2002)
  • Board Member and Fund Raising Chair – Embrace, TX – Charity Supporting Foster Children & Orphans
  • Adjunct Faculty – University of Texas – Dallas, Leadership Development & Executive Coaching Staff

Joseph Soh - Senior Associate Partner for Hospitality (General Management)

Joseph Soh is a professional hotelier veteran from Singapore with more than 25 years senior management experiences in pre-opening of Hotels, old/new hotel general management, new projects negotiation, projects planning/ management and start up. Over the years, he has been privileged to be involved at both Corporate and property levels with both International and Domestic Hotel chains, Golf Resort, Ski Resorts, Marina Club and Spa operations over his 35 years job careers in Singapore, China and Asia.

The brands he worked for include:-

  1. Fairmont Raffles Hotels International
  2. Howard Johnson Hotels & Resorts
  3. Sofitel Luxury Hotels & Accor Hotels Group
  4. Starwood Hotels & Resorts
  5. Millennium & Copthorne Hotels
  6. Hilton International Hotel Group
  7. Melco China Resorts
  8. Park Hotel Group
  9. One 15 Marina Club Sentosa
  10. Touch Spa & Resorts

Joseph is known for his strong focus on service standards, revenue management, sales strategies, Food & Beverage promotions, cost controls, talent development and hotels pre-opening. He is well verse in both English and Mandarin language and able to communicate effectively at all levels.

As a seasoned hotelier, Joseph actively participated in many training engagements and speaking seminars to share knowledge and experience with other industry players. Among all, his training covers:

  • Hotel Pre-Openings which includes the various operation stages leading to planning a hotel pre-opening, formation of critical path, project monitoring, HR planning and training, Hotel FF&E and HEOS.
  • Hotel Food & Safety which includes what makes a good hygiene kitchen, food storage and area cleaning and inspections.
  • Roles & responsibilities of Hotel Department Heads which includes various job functions and performance to become a good HOD, managing expectations and deliveries.
  • Hotel Revenue & Asset Management:  

Mark Chan Senior Associate Partner (Projects' Construction & Technical Services)

MSc, MHKIE, CFM

Mark Chan has been serving as VP of Projects/Technical Services for Greater China Hospitality (H.K.) Ltd (GCH). Since Nov. 2011, he handled more than 120 new hotel projects. GCH operates six brand tiers: Wyndham Grand Plaza Royale, Howard Johnson Plaza, Howard Johnson Business Club, Howard Johnson Hotels, Howard Johnson Resort and Howard Johnson Residences. The company operates 53 hotels in 35 cities in mainland China.

Mark has excelled himself in many large-scale design, operation management and project construction projects in Canada, Hong Kong and mainland China. His projects include WGPR Colorful Yunan Kumming, Howard Johnson Agile Plaza Chengdu, Howard Johnson Kangda Plaza Qingdao, China Hotel Guangzhou, Shenyang Marriott Hotel, Beijing Oriental Plaza, Hong Kong Sino TST Centre and Admiralty Center, Hopewell Centre (HK), and Canada YWCA..

Mark is a member of the Hong Kong Institution of Engineers and a member of the US Chapter of the International Facilities Management Association. He holds a post-graduate Master Degree in Project Management from the Liverpool University. Mark also holds electromechanical systems credentials from the Hong Kong Polytechnic and the British Columbia Institute of Technology (Canada)

陈锦华先生自2011年11月起担任香港大中华酒店管理集团(简称GCH)项目/技术服务副总裁一职，目前负责超过120家的酒店项目。 GCH管理运营业以下六个品牌：温德姆至尊豪廷大酒店、豪生大酒店、豪生商务酒店、豪翰酒店、豪生度假酒店、豪生行政公寓、豪宜酒店。公司目前在33个城市运营53家酒店。

陈锦华先生在加拿大、香港和中国内地的大型设计、运营管理和工程项目的高级管理职位上，发挥了出类拔萃的管理才能， 其负责的项目包括：七彩云南温德姆至尊豪廷大酒店、成都雅居乐豪生大酒店、青岛康大豪生大酒店、广州中国大酒店、沈阳万豪酒店、北京东方广场、香港Sino集团TST中心及Admiralty中心楼宇、香港合和中心和加拿大YWCA楼盘等。

陈锦华先生是香港工程师协会注册会员以及美国设施管理协会专业会员，拥有英国利物浦大学项目管理硕士学位，同时也拥有香港理工大学及加拿大哥伦比亚工业学院的机电工程系统学历。

Anthony Tuttle - Senior Consultant for Hospitality (F&B & Standards) 

Anthony Tuttle, is an international business professional with over 25 years of working experience in 5 star international hotel companies; his career started in Culinary with a degree in applied arts and hospitality. Anthony held various Executive Chef positions with international hotels across the globe including Asia, Latin America and the United States which gives him an advantage of understanding the operational challenges within the back of the house operations.

Transitioning into Director of Food and Beverage within luxury hotels, Anthony oversees multiple departments and a wide variety of food and beverage outlets while being accountable for profit and loss statements, operational standards, guest satisfaction, hygiene while driving additional growth year over year in multiple operations. His past assignments include Palm Springs California, Oahu Hawaii, Beijing, Shenzhen and Tianjin China as well as Dubai in the United Arab Emirates.

Opening hotels takes well planning and meticulous detail in which he has opened five hotels within Marriott International in various countries around the globe. The properties he opened include Phuket Thailand, Beijing, Shenzhen and Tianjin, China and in 2012 he opened the JW Marriott Marquis – the world’s tallest freestanding hotel with 1,600 rooms, 14 restaurant and bars, as well as catering space of 100,000 square meters. His extensive knowledge of hotel operations has led him to facilitate corporate roll-outs for many pilot projects and conceptual work for restaurants and bars for future hotel openings.

Anthony is also one of the global business operation auditors for Marriott. With his extensive knowledge within Culinary, Anthony led audits on quality assurance, service standards, products’ consistency, menu costing and design, as well as alignment of hygiene to ensure HACCP compliance to the highest compliance in the hotel operations. The work he done on assessing customer experience measurements resulted in potential efficiencies within the operations, profit and loss, and hotel flow thru ensuring good return on investment for the hotel and the ownership group.

Anthony is a member of American Culinary Federation and is HACCP certified.

Stanley Wong – Senior Consultant (Human Capital)

Stanley Wong, a seasoned Human Resources professional with over 20 years of experience in the hospitality industry in Hong Kong and China, held senior positions in the capacity of director in various international hotels’ groups.

Stanley’s expertise is in the overall Human Resources management and operations set-up especially in the areas of company’s organizational structure, work system, staff services and management cultures, develop policies and standard operations procedures, and conduct mystery shopping projects for the continuous improvements and best benefits of the business.

Being also a professional business partner in his senior management role, Stanley opened a few new international hotels, the first sales and customer service call center of an international hotel group for the Asia Pacific region in China, and state -of- the- art play centers for a worldly well-known basketball association.

Based on his commitment, integrity and well recognized professional status in the hospitality market and the industry, Stanley always aims to provide his expertise to serve for the mutually beneficial associations between the parties and customers involved.

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